Refund Policy

Refund PolicyLast Updated: March 13, 2024Thank you for shopping at Nana Oils. This Refund Policy governs the manner in which Nana Oils ("we," "us," or "our") processes refunds for purchases made through the website https://www.nanaoils.co.uk/ ("Site").

1. Eligibility for RefundWe strive to provide products and services of the highest quality. If you are not entirely satisfied with your purchase, we're here to help.To be eligible for a refund, please ensure that:
You have contacted us within 30 days of receiving your order.
The item is unused, unopened, and in the same condition that you received it.
The item is in its original packaging.
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2. Refund ProcessTo request a refund, please contact us at info@nanaoils.co.uk. Please provide your order number and a detailed explanation of the reason for your refund request. Our team will review your request and respond as soon as possible.If your refund is approved, we will initiate a refund to your original method of payment within 7 days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer's policies.

3. Shipping CostsShipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.

4. ExchangesIf you would like to exchange an item for a different one, please contact us at info@nanaoils.co.uk. We will guide you through the exchange process.

5. Damaged or Defective ItemsIf you receive a damaged or defective item, please contact us immediately at info@nanaoils.co.uk with photos of the damaged or defective product. We will arrange for a replacement or refund as applicable.

6. Contact UsIf you have any questions about our Refund Policy, please contact us at:
Nana Oils
Email: info@nanaoils.co.uk
Address: Unit 16, 1-3, Office 10, Second Floor, Uxbridge Rd, Heathrow UB4 0JNChanges to This Refund PolicyNana Oils reserves the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

By making a purchase on our Site, you acknowledge that you have read and agree to this Refund Policy.

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